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Frequently asked questions

Coronavirus Update

My Order

Do I have to spend my gift voucher all in one go?
No. Any funds remaining on the gift voucher will be kept on there until it's all been spent. If for example you have a £60 gift voucher, and you spend £40 on the website, we'll email you a confirmation of the amount you have remaining (£20), which you can spend another time (as long as it's before the expiry date!).
Are all the flavours the same price?
Yes, with the exception of our Olive Oil, Truffle Oil & Truffle Salt flavour which is an extra £1 per bag. This is because the ingredients we use make it more expensive to produce.
You'll still get the same discount when you buy in multiples of 6 though!
Do you offer a multibuy discount?
Yes! Every 6th pouch you purchase will be free of charge. You can mix and match a variety of flavours and sizes, and the cheapest one will be free of charge.
6 standard pouches will be £19.95, or you can get 6 large pouches for £24.95. P&P is not included and is added at checkout.
Can I change or cancel my order?
Unfortunately we're unable to change or cancel orders once they've been processed. However, if you’ve made a mistake (e.g. with the delivery address or flavours ordered), the best thing to do is to get in touch via our contact form here and we’ll do our best to help.
What type of payment do you accept?
You can pay by Visa, Mastercard, and debit cards. Alternatively you can use your PayPal account. Unfortunately we can't accept American Express cards.
I have a promotional code, how do I use it?
Lucky you! At the checkout, just type your code in to the box saying "Voucher Code" and hit "Update Cart". Your cart should now show the promotional discount.

Here's the boring stuff (Terms and Conditions):
- Offers are only valid on purchases made through dates listed in the offer.
- Offers cannot be applied to previous or pending purchases.
- Offers cannot be combined with any other offer.
- Offers are not redeemable for cash or credit, and lost or stolen offers will not be replaced.

If you're having trouble with your code then please get in touch and we'll look into it for you.
Will I receive an order confirmation email?
Yes, a confirmation email should come through immediately once your order has been placed. However, this can sometimes be misplaced and end up in your junk mail, so be sure to check there too! If you can’t see it, please get in touch and we will put our detective hats on and find out what’s happened to your order.
Is there a minimum order?
No, you can order as much or little as you want. UK Delivery is even free for orders over £35!


What are your Christmas delivery dates?
Please click here to see the last order dates for guaranteed pre-Christmas Delivery.
Please get in touch [email protected] if you have an emergency and we'll do our best to help out if you're outside of these times!
We close down our kitchens, warehouse and office from the 23rd December until reopening on the 4th January so any orders placed in this period will be dispatched when we get back in January!
When will I receive my order?
For information on our current delivery times please click here. If you need further assistance then please get in touch!
Do you post on Weekends?
Unfortunately, we do not currently post orders on weekends. If you are really desperate for our delicious popcorn and just can�t wait, you can find your nearest stockist here.
Can I change the delivery address?
This is sometimes possible if you contact us in time, however, not guaranteed. If you think you might want to change the address please get in touch as soon as possible via our contact form (here) and we’ll do our very best to intercept your order.
Do you ship outside the UK?
Yes. We deliver to the UK, Europe (excluding Spain) and the US, just select the correct shipping option from the drop-down menu at the checkout.

A £15 surcharge will apply to orders under £55. £30 for orders between £55-£110, and £45 for overs between £110-£165. Unfortunately, we're unable to deliver to Spain at this stage.

United States
A £30 surcharge applies to orders under £55. £60 for orders between £55-£110, and £90 for orders between £110-£165. Unfortunately, we can't currently ship to Canada at this stage.

Unfortunately, we can't ship anywhere else in the world just yet, but we're hoping to be able to very soon!
My order hasn't arrived yet, what do I do?
For UK mainland orders, you should receive a FedEx tracking number when your order is dispatched from our warehouse (bear in mind this can sometimes end up in the junk mail folder) which you can use this to track your order on their website ( . If you have any problems you can call their customer service line on 0845 600 0068 and they can track your parcel for you, or get in touch with us if you need our help!

For UK non-mainland, orders can take up to 10 working days arrive so you may have to wait a little longer for your popcorn. Please do get in touch if you haven’t received your order within 10 working days and we'll do our best to track it down for you.
Do I have to be in to receive my delivery?
All deliveries need to be signed for so please make sure your delivery address is somewhere where someone will be able to sign for the package between 9am – 5pm on a weekday. If nobody is in, FedEx will leave a card to let you know that delivery failed with instructions for rearranging the delivery, or the address of the local depot to collect it from.
How much does delivery cost?
£4 P&P (package & post) is our cost of delivery to UK mainland, highlands, and island addresses. All orders above £35 are FREE. For delivery to addresses outside of the UK mainland, a small delivery surcharge will be automatically added at checkout, when you select the appropriate amount from the drop-down menu:

Europe A £20 surcharge applies to each, Tin, Jar, or multiple of 6 Standard Pouches or 12 Snack Packs purchased.

United States & Canada
A £12 surcharge applies to each Tin, Jar, or multiple of 6 Standard Pouches or 12 Snack Packs purchased

Sending popcorn as a gift

Will the gift voucher code expire?
All gift vouchers will expire in one year from the date they were purchased, and we can't refund any unspent money on the voucher code once they've expired, so make sure you use it before then! Your confirmation email will tell you when you need to use the code by.
What's the difference between a gift message, a gift card and a gift voucher?
A gift message is the small tag that we add to our gift items for an additional £1. When buying a tin, jar or tube, you can add a 15 word message before adding to the basket.

A gift card is a small postcard with a handwritten message on there. You can add one of these to any order for just £2, by clicking "Add a gift card" at the checkout.

Our brand new gift voucher is an e-gift, where you can send a voucher to a friend via email, so they can spend it on whatever they like on our website!
What is a Gift Voucher?
Our brand new gift vouchers mean you can send an e-gift via email to your friends, so they can choose their own popcorn on our website! Head to Gifts, select the amount you'd like to give them, add to your basket and fill in the quick form and an optional message, follow the checkout instructions and hey presto, your friend will receive popcorn currency in their email inbox straight away!
I don't want my family to know I've ordered your popcorn because it's a gift!
No problem! Get in touch with us once you've ordered and instead of a box featuring our logo, we'll send it in an unbranded, brown box so you can keep it secret!
This is a gift, will a receipt be included in the package?
No, we don’t include a paper receipt with the popcorn, you will just receive an email confirmation.
Can I add a gift message to my order?
Yes! For an additional £2 you can add a handwritten gift note (30 words maximum) on one of our beautiful Joe and Seph's gift cards. Click on Add a gift card when you get to the checkout.

If you are ordering a jar or tin you can pay an additional £1 for a 15-word message on the gift tag and ribbon that accompanies the gift.

To do this, just click on the image of the gift jar and select the "add a gift message" button before adding the item to your basket.
Are the flavours in the gift tin mixed together?
No, we separate the flavours into individual bags. If we didn’t, it would lead to some rather interesting pick-and-mix! Imagine if you ordered Strawberry Cheesecake and Madras Curry…

Serving Suggestions

How long are the best before dates?
We try and deliver the popcorn to you with a minimum of 1 month's shelf life.
Our Olive Oil, Truffle Oil & Truffle Salt flavour has a slightly shorter shelf life, so will have a minimum of 1 month's shelf life.
How do I keep my popcorn fresh?
We want you to enjoy our popcorn at its best so we offer these recommendations for helping to extend its freshness:

- Make sure you eat the popcorn within the best before date on the back of the pack
- Try to keep the popcorn away from adverse weather (e.g. heat, direct sunlight and humidity)
- Once opened, store in a cool, dry place away from prying hands…
- Our popcorn isn’t suitable for home freezing or microwaving
Can I serve my popcorn warm?
Yes! For a totally different taste experience you can try serving your popcorn warm. Remove from the pack, place on a baking tray (no oil required) and pop it in the oven for around 6 minutes at 75 degrees celsius, until the caramel coating is soft and gooey. Serve at just above room temperature. (Please note these heat instructions are intended as guidelines only, all appliances can vary!).
Can I add extra crunch to my Popcorn?
If once you’ve opened your popcorn you find it has gone a bit soft, simply pop it on a baking tray and heat in the oven for around 6 minutes at 75 degrees celsius and wait for it to cool for an extra crunch. (Please note these heat instructions are intended as guidelines only, all appliances can vary!)
Once open how long will my popcorn last?
Usually around 10 minutes! But if you can't finish a pack in one sitting, just use the re-seal strip on the bags, and consume within 5 days.

Nutrition, Allergens and Safety Warnings

Is your popcorn suitable for vegetarians?
All of our popcorn flavours are suitable for vegetarians, with the exception of some of our cheese flavours:

- Goats Cheese & Black Pepper
- Cheddar Cheese
- Cheddar & Smoked Paprika
- Camembert
- Cheese on Toast

The majority of our popcorn is not suitable for vegans due to the butter used in our caramel, however we do have a number of fab vegan flavours available!
Our popcorn is handmade and it is possible that there may be some un-popped kernels, take care when eating or giving to children.

If you have any specific dietary questions, please get in touch with us and we’ll do our best to help
I have some food allergies, which flavours can I eat?

All of our popcorn flavours are made in an environment where nuts, peanuts and sesame seeds are used. They also all contain milk. Please get in touch if you have any specific dietary requirements that you would like us to investigate for you.

Below is a breakdown of all of our flavours and the allergens present:

Classic Caramel - Milk
Coconut & Cinnamon - Milk, Sulphites
Caramel, Black Pepper & Chilli - Milk
Caramel Macchiato & Whisky - Milk
Caramel & Almond - Milk, Nuts
Caramel, Mirin, Soya & Sesame - Milk, Soya, Sesame, Wheat and Mustard
Salted Caramel - Milk
Caramel with Belgian Chocolate - Milk, Soya
Caramel & Espresso - Milk
Goats Cheese and Black Pepper - Milk
Cheddar Cheese - Milk
Cheese on Toast - Milk
Honey and Hazelnut - Milk, Nuts
Vanilla Cheese Cake - Milk
Blue Cheese, Walnut and Celery - Milk, Nuts, Celery
Lemon Poppy Seed - Milk
Toffee Apple with Cinnamon - Milk
White Chocolate - Milk
Strawberry Cheese Cake - Milk
Ginger Caramel - Milk
Madras Curry, Lime & Black Onion Seed - Milk, Mustard
Peanut Butter - Milk, Peanuts
Peanut Satay - Milk, Peanuts, Soya, Mustard
Smoked Paprika & Cheddar Cheese - Milk
Greek Style Cheese with Herbs - Milk, Sesame
Olive Oil, Mozzarella & Tomato - Milk
Double Salted Caramel - Milk
Fruit Cocktail & Cream - Milk
Gin & Tonic - Milk
Maple Syrup & Pecan - Milk, Nuts
White Chocolate & Vanilla Bean - Milk, Soya
Strawberries & Cream - Milk
Camembert - Milk
Mojito - Milk
Margarita - Milk
Cosmopolitan - Milk


Valentine's Day / Mother's Day:
White Chocolate & Strawberry – Milk

Valentine's Day / Father's Day
Caramel Macchiato & Whisky - Milk

Gingerbread - Milk
Trio of Chocolate – Milk, Soya, Eggs, Wheat

Mince Pie – Milk, Nuts
Brandy Butter - Milk
Mint Chocolate – Milk, Soya
Do the caramel sauces contain any allergens?
All of our caramel sauces are made with natural ingredients, which are detailed on the product pages.
They're all made with fresh double cream, so aren't suitable for people who are lactose intolerant unfortunately.
What is the nutritional information? Is your popcorn gluten free?
All of our popcorn flavours are gluten free, with the exception of the following:

- Caramel, Mirin, Soya and Sesame
- Thai Style Peanut Satay
- Cookies & Cream
- Trio of Chocolate (Cookies & Cream)
- Cosmopolitan
- Gin & Tonic
- Marmite


Do you cater for events?
We do indeed! We can provide you with our popcorn in bulk to decant as you wish. We can also provide you with beautiful biscotti jars to serve it in if you would like a popcorn buffet. Just go to the events section our website, or contact us with any special requirements.
Have you got anything I can serve my popcorn in?
We can provide you with our branded Joe and Seph�s biscotti jars, this way you can display our popcorn and serve it in a buffet style for people to help themselves. Please click here to for our events page.
Do you have discounts available for big orders?
We do indeed have discounts available for larger orders, which will be automatically applied at the checkout.

Our discount tiers are as follows:
* Orders between £250-£499: 5%
* Orders between £500-£2500: 7.5%
* Orders over £2500: Contact us!
How long before an event should I crack open the popcorn?
If possible, you should leave this right until the last minute before decanting your popcorn in to dishes. If you put it out hours before the popcorn will lose some of its crunch and crispiness as it doesn't like being exposed to the air. (Leaving it until the last minute will also help prevent wandering hands from snaffling popcorn before the guests arrive)
I want to order bulk popcorn, how much should I order?
You can now order our popcorn in bulk catering packs through our website here. We recommend allowing for about 30g of popcorn per person, unless it is the only food being served, in which case allow for about 60g per person.


How long do the Caramel Sauces last?
We'll aim to deliver the sauces to you 4 months before the best before date.

Once opened, refrigerate and consume within 6 weeks.
How should i store my caramel sauce?
Before opening, be sure to store your caramels in a cool, dry and dark place.

Once opened, refrigerate and consume within 6 weeks.
Can i heat the caramel sauce up?
The caramel sauces are ready to eat as they are but you can also heat them up for a different experience!

Either gently heat on the hob in a saucepan for a few minutes, or put in a microwavable container at a high heat for around 10-15 seconds. The sauce will be slightly runnier, so perfect for pouring over ice cream!
Can I use the caramel sauce in any recipes?
We encourage it! There's loads of great uses for our sauces and we're always looking to hear your ideas!
Head to our Caramel Recipes Page for some ideas to get you started...

Miscellaneous Problems

How do I stop people stealing my popcorn?
Although we are responsible for the deliciousness of our popcorn, we cannot stop your friends (or enemies) stealing it. You can direct them towards our site to buy their own popcorn, or you can set up a holding pen with an intricate system of traps and personal recognition systems so as to ward off those that would steal your popcorn.
I'm not happy with my popcorn! I demand to see Joe eat his hats!
We hope that you’ll enjoy every pack of our popcorn, but if you’re not happy with it then please get in touch with as much information as possible (where it was bought from, best before date) and we’ll do our best to sort it out for you. If you would like see Joe eat his hats please get in contact here.